BOOKING POLICY
All appointments require a $100 deposit to secure a booking. This deposit will be deducted from the total cost of your session due on the day of your appointment. Deposits can be processed by credit card or e-transfer and are non-refundable, but transferable to reschedule an appointment. All services provided are strictly non-refundable.
CANCELLATION/RESCHEDULING POLICY
7 days of advance notice is required to reschedule an appointment or the deposit will be forfeited. By providing 7 or more days of notice, ONE postponement of an appointment is allowed for rescheduling. If client is sick and wishes to reschedule an appointment after the first allowable postponement, a doctor’s note must be provided. If client wishes to reschedule more than one time, the original deposit will be forfeited and a new deposit must be paid.
NO SHOWS
The deposit will be forfeited if the client fails to show up to their appointment or cancels without providing an advance notice of a minimum of 7 days.
TOUCH-UP APPOINTMENTS
For new appointments, it is your responsibility to book and to keep your complimentary touch-up appointment 6-8 weeks after your initial procedure. Free touch-ups are booked right after your initial session. We do not send appointment reminders. One free touch-up appointment is included and expires at exactly 8 weeks from your initial procedure. All touch-ups booked after the expiration date will be charged at regular touch-up prices. Rescheduling of touch-ups may not be possible. If your free touch-up session is missed or cancelled by you for any reason, regular touch-up fee(s) must apply to rebook. Some clients may need more than one touch up session to obtain desired results! Any additional follow up/touch up appointments will be charged at the regular touch-up price.
PRICING
Prices are subject to change without notice. Current pricing on website will be applied according to the day of appointment or procedure. Prices cannot be grandfathered, “locked in”, or held. No exceptions are made.
NO REFUNDS
There are no refunds of any kind for any service. Payment compensates the artist for her time, skills, knowledge, materials, and effort. Unideal retention/outcomes do not warrant a refund of any kind.
EXISTING TATTOOS FROM ANOTHER ARTIST
Please notify me immediately and send in clear photos to info@thebrowroom.ca upon booking your appointment so we can assess what we will be working on in advance. The tattoo must be light enough to tattoo over. If you fail to submit a clear photo of your existing tattoo at least 7 days prior to your appointment AND your tattoo is deemed unworkable due to various factors (scar tissue, botched work, too saturated with ink to tattoo over or to remove with saline, etc.), then your deposit would be forfeited completely as we will not be able to work on your tattoo on appointment day. At times, there is a possibility that more than one touch-up is needed if an existing tattoo is too saturated with colour or if there is scar tissue.
BE NICE & BE KIND
Any rude and/or unreasonable behaviour will not be tolerated. The artist has the right to refuse service and/or discontinue communication and relationship with any client at any time for any unacceptable behaviour. Be nice 🙂